Terms and conditions of sale

1.1 Awards:

Tous les prix sont F.A.B. (St-Apollinaire). Considérant que plusieurs de nos fournisseurs n’ont pas encore été en mesure de nous confirmer les prix et disponibilités, les prix indiqués peuvent être modifiés. Vous serez informés de toutes modifications touchant vos commandes. Les prix sont valables pour toute commande placée avant le 31 janvier 2024 ou jusqu’à épuisement des stocks. La période de placement s’étend jusqu’au 31 janvier 2024. Un montant minimum de 750 $ par commande est requis pour valider une livraison. Il est possible de valider une commande inférieure à 750 $ en ajoutant des frais de préparation de 7 % du montant de la commande. Des frais de manutention de 15 % seront additionnés pour tout article ne rencontrant pas la quantité minimale requise de 5 unités (par article) ou d’une valeur inférieure à 25 $ l’unité.

1.2 Commands :

All orders placed by fax, email (sac@multiplants.ca) or in writing to a Multiplants representative will be considered and subject to the terms and conditions of the credit service.
An order confirmation will be emailed to you for approval. It is the buyer's responsibility to ensure that all items, substitutions, sizes and confirmed shipping date are correct. If no response is received, the order will be prepared according to the original order confirmation. We reserve the right to cancel or adjust orders due to any condition beyond our control (e.g. freezing, illness, etc.). Requests for cancellations or corrections to an existing order must be received in writing sixty (60) days prior to the scheduled delivery date. Otherwise, an additional charge of 20 % will be applied to any placement order changed or cancelled within sixty (60) days.

The return of our signed order confirmation or a signed company purchase order will be required for any production contract. The same requirement applies to all orders with a delivery date of 30 days or more from the date of the order confirmation. This will ensure that the products are reserved. In the absence of approval of the order confirmation, Multiplants cannot guarantee the availability of plants.

1.3 Warranty:

We guarantee that when they leave our nursery, the products shipped are of good quality, free of pests and diseases, and that they meet the industry standards.

1.4 Credit Request:

Claims or requests for credit must be made in writing to Customer Service within ten (10) days of receipt of the plants at the following email address: sac@multiplants.ca. Claims must be accompanied by a copy of the invoice or delivery slip. No claim for damages may exceed the value of the product in question. For "unbroken" material shipped in the spring, claims or credit requests must be received by June 30.

1.5 Sales and Service Taxes :

Taxes are applicable on materials, transportation, pallets and services. Taxes are calculated according to the rates in effect at the time of invoicing. Any change in the application of federal and provincial sales taxes may result in the revision of amounts previously collected on quotations and/or order confirmations.

1.6 Credit:

When placing the first order, the customer agrees to pay Multiplants the total amount of the first invoice at the latest one week before the expected delivery date. Depending on the case, this payment can be made by bank transfer, credit card or cash. In the event that this first order is urgent, the customer is obliged to pay Multiplants immediately the total amount corresponding to this first invoice. In this case, payment can also be made by bank transfer, credit card or cash.

1.7 Terms and Conditions of Payment:

On authorized credit, the invoice shall be payable on the 15th day of the month following the date of delivery; interest at the rate of 1.5 % per month (18 % per annum) shall be charged on any overdue account. Customer agrees that any payment made by check, draft, etc., marked "final payment" and which may be cashed as such by Seller, shall not be binding on Seller, and that Seller may claim any balance due to Seller from Buyer. If the financial condition of the purchaser does not at any time meet the requirements of Multiplants, or if in the sole discretion of the company it is deemed unsatisfactory, Multiplants may, without prejudice, cancel further shipments, require the purchaser to pay its account immediately, and/or require the purchaser to provide further guarantees to Multiplants.

1.8 Title and Insurance :

Multiplants shall retain ownership of the goods and effects sold until the balance of the purchase invoice has been paid in full by the customer, including principal, interest, costs and incidentals. If the purchaser fails to comply with any of the terms and conditions of sale set forth in this agreement or in the invoice, the seller may repossess the goods sold, free and clear of any relationship with the purchaser, without offering any refund or compensation to the purchaser for any amount that may have been paid for the purpose of improving, transforming, adding and/or adding accessories to the product originally sold by Multiplants. The purchaser acknowledges that all conditions listed on the purchase invoice are an integral part of this agreement. The customer declares to maintain sufficient insurance policies to cover any damage that may occur to the goods and merchandise delivered, transported or ordered by Multiplants. Furthermore, the customer certifies that it is insured against any claim that may involve its civil liability.

1.9 Delivery :

We provide transportation on demand in the form of prepaid and add to your invoice. Considering all the challenges that transportation represents, for each order we will provide you with an estimate, depending on the destination and the volume, as accurate as possible. The estimate you will receive will be an indication only and may be adjusted according to the actual cost of transportation at the time of delivery. This estimate will be included in your order confirmation.
We require four (4) days notice for all delivery requests. Following a delivery request, you will be promptly contacted by a member of the shipping department. Shipping charges are the responsibility of the buyer. Applicable packaging charges will be billed at cost as specified in section 1.10.

Table 1
Estimate of applicable transportation rates based on the region served and the dollar volume of the invoice delivered

Region	Order up to 1500 $	Order of more than 1500 $
Quebec City area	125 $	Price on request
Montreal-Quebec City Corridor	125 $	Price on request
Beauce, L'Islet, Montmagny	125 $	Price on request
La Pocatiere Kamouraska, Charlevoix	150 $	Price on request
Eastern Townships, Southern Monteregie	150 $	Price on request
Rimouski, Rivière du Loup, Amqui	175 $	Price on request
Lac St-Jean	175 $	Price on request
Gatineau, Hull, Aylmer, Orléans	175 $	Price on request
North Shore, Gaspesia	350 $	Price on request
Other regions	Price on request	Price on request

Table 2
Additional transportation costs.

For any region	7,50 $	For each tree of 250cm to 30mm and conifer of 150cm and 175cm
For any region	15,00 $	For each tree of 40mm and more and conifer of 200cm and more

1.10 Packing and packaging (one way racks) :

Packaging charges will be added to the cost for any delivery requiring special packaging materials (e.g., custom pallet for shipping trees, shipping pallet).

Table 3
Pricing, ownership and return of packaging materials

Type of product	Price per unit	Ownership and return policy
Wooden pallet	15 $	Property of the customer. Non-returnable pallet
Pallet display with 2-3-4 shelves	50 $	Customer property. Recycling program (see section 1.11)
Metal cart with shelf	250 $	Property of Multiplants

1.11 Display Pallet Recycling Program :

Multiplants will offer a credit equal to the amount in Table 3 for each display pallet received in good condition at our St. Apollinaire facility by customer-paid freight or, when possible, for each pallet picked up at the same time as a delivery by our trucks.
It is possible for us to pick up display pallets (QM) in good condition for an amount of 15$/pallet within a 150 km radius of our St-Apollinaire facilities. A minimum of ten (10) display pallets must be accumulated by the customer wishing to issue a pick-up request. Once this condition is met, the pick-up request must be sent to the following address: sac@multiplants.ca. A credit equal to the amount in Table 3 is offered for the display pallets collected and this service is at the discretion of Multiplants. Therefore, in some cases, the request for display pallet pickup may be denied by Multiplants if the costs associated with the move are deemed too high.

1.12 Custom Labeling :

We offer the option of bilingual labeling to better suit your needs. Standard labeling includes: your store name, UPC, product description and retail price (if desired). Please note that it is your responsibility to provide and verify all information on our portal.
The cost of the different labels can be found in Table 4. When ordering, it is important to select the type of label you want for each product.

Table 4
Cost of the different labels

Type of labels	Unit cost	Description
Color label with photo (2.8 x 5.5 inch or 72 x 139 mm)	0.30$ / unit	Front: Color photo, plant name, SKU, UPC, retail price, size and features Back: bilingual description, client name and everything on the front except the photo
White and black label without photo (1 x 7 inch or 25 x 177 mm)	0.05$ / unit	Front: customer name, plant name, English or French description, SKU, UPC, retail price, size and characteristics

1.13 Production Contract :

Multiplants offers the option of producing plants exclusively for the client. This allows us to meet your specific needs in terms of quality plant supply, according to the deadlines that you choose. A "guaranteed" deposit equal to 20 % of the value of the planned production contract is required to conclude the contract. If the customer is unable to receive the merchandise produced on the due date indicated in the production contract, a payment corresponding to 40 % of the value of this same production contract will be required and payable on this due date. The difference will be due upon delivery of the material produced under the contract. Multiplants cannot guarantee the quality, quantity or size of the plants delivered when the delivery date exceeds the contract deadline.

1.14 Return of material :

No returns will be accepted unless previously authorized by Customer Service or one of our sales representatives. A fee equal to the greater of 50 $ or 20 % of the total invoice price will be deducted from the credit issued as a restocking fee.